At Royal Zuri, we strive to ensure that you are satisfied with your purchase. However, if you are not entirely happy with your order, we’re here to help with a smooth and straightforward return and refund process.

1. Returns

You have 7 days from the date of receipt to return an item. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in the same condition as when you received it.
  • The item must be in the original packaging, including any boxes, manuals, warranty cards, and accessories.
  • You must provide the receipt or proof of purchase.

Certain types of goods are exempt from being returned, including:

  • Custom or personalized items
  • Items marked as final sale
  • Items damaged by misuse or improper handling

2. How to Initiate a Return

To initiate a return, please contact us at:

Please provide your order number, details about the product, and the reason for your return. Our customer service team will guide you through the return process, including any applicable return shipping fees.

3. Refunds

Once we receive and inspect your returned item, we will notify you via email or phone. We will inform you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original payment method within [Insert number] business days.

Please note:

  • Refunds may take some time to process depending on your payment provider or bank.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless we determine that the return is due to an error on our part (such as a wrong or defective item).

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at royalzuri.marcom@gmail.com or +91 9724813312 with details of the issue. We will guide you through the exchange process.

5. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to an error on our part (e.g., receiving the wrong or defective product). Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee receipt of your returned item.

6. Late or Missing Refunds

If you haven’t received your refund yet, please check with your bank or credit card company, as processing times may vary. If you’ve done this and still have not received your refund, please contact us at royalzuri.marcom@gmail.com or +91 9724813312, and we will be happy to assist you.

7. Non-Returnable Items

Some items cannot be returned or refunded, including:

  • Gift cards
  • Customized or personalized products
  • Products marked as “Final Sale”

8. Contact Us

For any further questions or assistance regarding returns or refunds, please feel free to contact us:

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